TERMS & CONDITIONS

The online store www.kuza.design (referred to as either "the Site", "We", "Us" or "Our") is an e-commerce website. It is edited and operated by KUZA, a registered business based in Ektoros 47, 1016, Nicosia, Cyprus.

By using the Site, the internet users agree to these terms of use.



ONLINE STORE TERMS

PURCHASE OF PRODUCT

All products listed on www.kuza.design are for personal use only, and with no intention of resale.

The pricing, description and cease of products can change at any time without notice.

When purchasing products through our website you must fill in the personal information, such as your name, address and email address, necessary to process your purchases. You will receive a confirmation email with the summary of your order.



PRICING

All of our prices are stated in euro, local customers are offered free shipping. The shipping for international customers varies based on the size and weight of the product and it is added to the price when the “international” option is selected.

All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the sole responsibility of the buyer.



SHIPPING

Made to order items

Please allow 7-14 days for your order to be made before shipping.

Ready to ship items

Ship within 2-3 business days.




DELIVERY

CYPRUS

1-4 business days

INTERNATIONAL CUSTOMERS

All international orders ship via registered airmail from Cyprus. Most orders arrive within 2 to 3 weeks but can take longer, especially during holidays.

All items are carefully wrapped and packaged. We care about the environment and try to use recycled materials for packaging when possible.



RETURNS

You can return or exchange within 14 days of delivery

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

RETURN ADDRESS

Ektoros 47, 1016,  Nicosia, Cyprus

If you have any questions about return and refund, please contact us info@kuza.design



CARE

Before your first use, we advise that you wash your pieces by hand in hot soapy water, rinse them and allow them to air dry. Please handle with care due to the fine nature of ceramics.

Handle with care: stoneware and porcelain are strong and durable materials — but they are still breakable so please be gentle with them.



PRODUCTS

Size and glazing may vary slightly from item to item which we think is exactly the charm of being handmade.

The base is stamped with the KUZA studio mark.



PRIVACY POLICY

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Purpose of collection: to provide products or services to you, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout



COOKIES

We use only necessary cookies to improve your experience on our website and make the interaction between you and the website faster and easier. Cookies are text files with small pieces of data that enable our website to ‘remember’ you as a return visitor (such as login and region selection). You are at all times in your right to turn off the function in your browser.